Refund Policy

Last Updated: 29 September 2026

At Kidoosy, we want customers to receive their products in satisfactory condition.

If you receive a damaged, defective, incorrect or materially different product, please contact us so that we can review the issue and provide an appropriate resolution.

1. Eligible Issues

You may contact us if:

• The product is damaged when received
• The product is defective
• You received an incorrect product
• The product materially differs from the product ordered

2. Reporting a Problem

Please contact Kidoosy through WhatsApp or email as soon as reasonably possible after receiving the product.

Please provide:

• Order details
• Customer name
• Contact number
• Description of the issue
• Clear photographs of the product
• Video of the issue, where useful

This information helps us investigate and resolve the matter efficiently.

3. Assessment

Once we receive the complaint, we may review the information provided and may request additional photographs or videos.

Depending on the circumstances, we may offer:

• Replacement of the product
• Refund
• Another appropriate resolution

The resolution will depend on the nature of the issue and applicable consumer rights.

4. Change of Mind

If a customer simply changes their mind after receiving the product, a return or refund may not be available unless specifically agreed by Kidoosy or required under applicable law.

Please contact us before sending any product back.

5. Refunds

Where a refund is approved, the refund will be processed using an appropriate method based on the original transaction/payment method and applicable circumstances.

The time taken for the amount to reflect in the customer’s account may depend on the relevant bank, payment provider or financial institution.

6. Products Damaged During Delivery

If the product appears damaged when delivered, please contact us as soon as possible with photographs of the product and packaging.

We will assess the matter and determine the appropriate resolution.

7. Unclaimed or Incorrectly Addressed Orders

If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, refusal to accept delivery or other customer-related delivery issue, additional delivery charges may apply if re-shipment is requested.

Any applicable resolution will be discussed with the customer.

8. Non-Returnable Situations

A refund or replacement may not be available where damage has resulted from:

• Improper use
• Accidental damage after delivery
• Normal wear and tear
• Unauthorized modification
• Failure to follow reasonable product-use instructions

This does not limit any rights available to consumers under applicable law.

9. Contact Us

For refund or return-related assistance:

WhatsApp: 9656595666
Email: kidoosytoys@gmail.com